HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

7 Surprisingly Effective Customer Retention Strategies Business

7 Surprisingly Effective Customer Retention Strategies

As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...

Eva
Eva
January 27, 2023 ~ 14 min read
11 Ways to Keeping the Pulse On Customer Satisfaction Business

11 Ways to Keeping the Pulse On Customer Satisfaction

Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...

Eva
Eva
December 21, 2022 ~ 13 min read
8 traits of proactive customer service representatives Business

8 traits of proactive customer service representatives

> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...

Stefan
Stefan
December 15, 2022 ~ 8 min read
7 Steps to create your customer service philosophy Business

7 Steps to create your customer service philosophy

Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...

Stefan
Stefan
November 25, 2022 ~ 8 min read
Customer Experience Specialist: What’s the Job Like? Business

Customer Experience Specialist: What’s the Job Like?

Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...

Eva
Eva
November 25, 2022 ~ 7 min read
5 Key Trends in Customer Relationship Marketing in 2023 Business

5 Key Trends in Customer Relationship Marketing in 2023

In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2023...

Eva
Eva
November 17, 2022 ~ 6 min read
Create the Best Knowledge Management Portal Business

Create the Best Knowledge Management Portal

Starting a business or your own company comes with its own set of struggles. It's not just about having the...

Eva
Eva
October 27, 2022 ~ 5 min read
Customer Onboarding: 12 Underrated Ways to Outshine Your Competition Business

Customer Onboarding: 12 Underrated Ways to Outshine Your Competition

It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...

Eva
Eva
September 23, 2022 ~ 11 min read
The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know Business

The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know

Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...

Eva
Eva
September 15, 2022 ~ 10 min read
What Should Your Complaint Management System Do and How To Get the Most Out of It Business

What Should Your Complaint Management System Do and How To Get the Most Out of It

PwC Research shows that 80% of American customers believe knowledgeable help, convenience, and speed are integral elements of customer support....

Eva
Eva
September 9, 2022 ~ 7 min read
20 Customer Success Strategies Your Business Should Use Business

20 Customer Success Strategies Your Business Should Use

Customer service is the key aspect that sets your business apart from competitors. Therefore, how they are dealt with during...

Eva
Eva
August 18, 2022 ~ 13 min read
There are 15 Types of Customers: Explained Business

There are 15 Types of Customers: Explained

One of the fundamental lessons when dealing with customers is that every individual is unique. They don't have the same...

Eva
Eva
August 12, 2022 ~ 10 min read