Business
Below you find all articles that belong to this category
Business
How to Build a High-performance Customer Service Team?
According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...
Business
What is Customer Stickiness, and How to Improve it to Benefit Your Business?
In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....
Business
How to Write a Simple and Effective Thank You Note to Your Customers
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
Business
SaaS Customer Success: How to Achieve it to Ensure Long-term Success
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
Business
Best SaaS Help Desk Software and Ticketing System
With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....
Business
HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software
We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...
Business
Distribution List vs. Shared Mailbox
When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...
Business
7 Surprisingly Effective Customer Retention Strategies
As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
Business
11 Ways to Keeping the Pulse On Customer Satisfaction
Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...
Business
8 traits of proactive customer service representatives
> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...
Business
7 Steps to create your customer service philosophy
Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...
Business
Customer Experience Specialist: What’s the Job Like?
Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...
