According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...
In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....
We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...
When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...
As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...
> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...
Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...
Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...