Support teams are busy. Every minute saved matters—and sometimes it’s the small changes that make the most significant difference. That’s why HelpSpace now offers three new features that help you and your team stay focused, efficient, and control your daily support workflow.
Here’s how a few smart settings can make your life easier—and your support even better.
1. Smarter Browser Notifications—So You Never Miss a New Ticket
Email alerts are great—but in the middle of a busy day, they’re easy to overlook. With our improved browser notifications, you’ll get a clear, instant alert as soon as a new ticket arrives. This is perfect for agents working with HelpSpace open in a browser tab all day.
These real-time notifications appear directly on your desktop (or wherever your browser is active)—so you’re always one step ahead, even without checking your inbox.
Why it matters:
You see new tickets the moment they arrive
No need to constantly refresh your inbox
You respond faster, improving your first reply time
How to enable: Go to your HelpSpace workspace and enable browser notifications in your profile settings.
2. Mobile Notifications—If You Use HelpSpace as a PWA
Need to stay in the loop while away from your desk? With the latest update, mobile notifications are now available when you install HelpSpace as a Progressive Web App (PWA) on your smartphone.
It’s fast, lightweight, and doesn’t require an app store. Just open HelpSpace in your mobile browser and tap “Add to Home Screen.”
From then on, you’ll get push notifications on your phone—just like a native app.
Why it matters:
Stay updated wherever you are
Get notified instantly—even without checking email
React quickly to urgent issues, even on the go
How to get started: Install HelpSpace as a PWA from your mobile browser. Then allow push notifications when prompted.
3. More Flexibility: Turn Off Auto-Assignment When Replying
By default, HelpSpace assigns a ticket to the first agent who replies. This works well for small teams—but it’s not always ideal.
With the new option, agents can choose not to auto-assign a ticket when replying. That means replying to a message no longer takes over responsibility—unless you want it to.
And the best part? Each agent can set this individually, based on their personal workflow.
Why it matters:
Shared inbox workflows stay more flexible
Replies don’t lead to accidental ownership
Tickets remain unassigned until someone actively takes them
Agents work the way that suits them best
How to adjust the setting: Go to your personal settings and disable “Auto-assign ticket to me when I reply.”
Conclusion: Small Settings, Big Impact
HelpSpace is built to help you deliver great support without the overhead. These three small but powerful settings are designed to give you more control, faster reactions, and a better overview of your team’s workload.
Stay in the loop
Respond faster
Customize your workflow
Try out the new features and see how they improve your daily support routine.
Log in to HelpSpace and explore your notification and ticket settings now.
