HelpSpace Blog

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva

June 23, 2021 ~ 7 min read

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva

June 15, 2021 ~ 5 min read

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva

June 10, 2021 ~ 2 min read

A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan

May 2, 2021 ~ 1 min read

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva

April 30, 2021 ~ 5 min read

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva

April 20, 2021 ~ 5 min read

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane

March 26, 2021 ~ 5 min read

Why would you use Vue-Router in your Vue project? Vue-Router provides you with a great way to define and organize...

Janis

January 4, 2021 ~ 3 min read

I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....

Eva

August 17, 2020 ~ 3 min read

This article shows how to migrate a fresh database once before testing starts, and how to run tests automatically before...

Stefan

February 3, 2020 ~ 2 min read