Business

In the fie­ld of customer service manage­ment, it may initially appear that process and proce­dure are interchange­able terms. Howeve­r, it...

Stefan

September 26, 2023 ~ 6 min read

Customer service is the foundation of any successful company. It plays a crucial role as the backbone of any succe­ssful...

Stefan

August 17, 2023 ~ 10 min read

Exciting news from HelpSpace! We've landed the top-rated position in GetApp's recent article, 7 Top-Rated Help Desk Software, scoring an...

John

August 3, 2023 ~ 1 min read

Unlocking the secrets of service request management can be a complex attempt. However, it is a vital component in maintaining...

Stefan

August 3, 2023 ~ 6 min read

In order to better serve their customers, businesses must have a clear understanding of who they are. Unlocking customer insights...

Stefan

July 27, 2023 ~ 11 min read

If you are seeking clarification on the differences between a service desk and a help desk, you have come to...

Stefan

July 6, 2023 ~ 5 min read

They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...

Eva

June 30, 2023 ~ 15 min read

Consumers have a variety of options to consider as they navigate the marketplace. Thus, it is imperative that businesses go...

Stefan

June 23, 2023 ~ 10 min read

To succeed in the business world, a robust customer service culture is a must. This is how you maintain healthy...

Stefan

May 24, 2023 ~ 8 min read

Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...

Stefan

May 5, 2023 ~ 10 min read

According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...

Eva

April 27, 2023 ~ 10 min read

In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....

Eva

April 20, 2023 ~ 12 min read