Business
Below you find all articles that belong to this category
Business
How Tags, Automations, and Workflows Can Cut Your Support Time in Half
1. Introduction: More Tickets, Less Time – Still Better Support? Yes. Small support teams are under pressure: more incoming requests,...
Business
Why a Simple Helpdesk System Can Double Your Customer Satisfaction
1. Introduction: When Complexity Kills Customer Service Many support teams don’t realize it right away—but their helpdesk system might be...
Business
5 Support Processes That Instantly Make Small Teams More Efficient
1. Introduction: Big Impact with a Small Team When you're running a small support team, every minute counts. There's no...
Business
Customer Support Strategies for Startups: Getting It Right from the Start
Starting a new business is an exciting journey, but it comes with its own set of challenges. One of the...
Business
Multilingual Knowledge Base: Why It’s Essential for Global Customer Support
1. Introduction Customer support has evolved significantly recently. As more companies expand globally, they serve customers who speak different languages....
Business
The Future of Customer Support in SaaS: Trends to Watch in 2025 and Beyond
1. Introduction The landscape of customer support in SaaS is undergoing a profound transformation. With the rapid pace of technological...
Business
The Human Touch in Automated Customer Support
1. Introduction The Growing Role of Automation in Customer Support In the fast-paced world of IT, customer support has become...
Business
Preparing Your Customer Support Team for Black Friday: Strategies for SaaS Companies
1. Introduction As the biggest shopping event of the year, Black Friday poses unique challenges—and opportunities—for SaaS companies. While traditionally...
Business
Preparing Your Customer Support Team for Black Friday: Strategies for eCommerce Companies
1. Introduction For eCommerce companies, Black Friday is a defining moment, often setting the tone for the rest of the...
Business
HelpSpace und Datenschutz
1. Einleitung In einer zunehmend digitalisierten Welt spielt der Schutz personenbezogener Daten eine immer wichtigere Rolle. Unternehmen sind heute mehr...
Business
How to Develop a Customer Support Knowledge Base
1. Introduction Importance of a Knowledge Base in Customer Support In today’s digital world, customers expect quick and easy access...
Business
The Synergy Between Customer Success and Customer Support
1. Introduction Overview of Customer Success and Customer Support Have you ever wondered what truly sets successful SaaS companies apart...
