Business

Below you find all articles that belong to this category

What is a customer success manager? Business

What is a customer success manager?

In the rapidly evolving landscape of modern business, where customer satisfaction is paramount, the central role of the Customer Success...

John
John
February 22, 2024 ~ 8 min read
ACV vs. ARR Business

ACV vs. ARR

In the vast and ever-evolving landscape of Software as a Service (SaaS), navigating through the myriad of acronyms can feel...

John
John
February 5, 2024 ~ 6 min read
What is Knowledge-Centered Service? Business

What is Knowledge-Centered Service?

In a rapidly evolving landscape of customer interactions, where information is power, the traditional notion of relying on static knowledge...

John
John
January 30, 2024 ~ 11 min read
The Most Valuable Customer Service Standards To Strive For Business

The Most Valuable Customer Service Standards To Strive For

In the realm of customer service, excellence isn’t just a goal—it’s a necessity. As someone who knows the ins and...

John
John
January 18, 2024 ~ 11 min read
Inbound Call Center Services – An Introductory Guide Business

Inbound Call Center Services – An Introductory Guide

Engaging with customers stands as the cornerstone of any thriving business. In today's competitive landscape, where customer satisfaction reigns supreme,...

John
John
January 8, 2024 ~ 7 min read
15 of the most popular customer service acronyms Business

15 of the most popular customer service acronyms

In today's fast-paced customer service environment, it is essential to understand the jargon and acronyms that are used. From CX...

John
John
December 19, 2023 ~ 9 min read
Understanding Customer Service Benchmarking Business

Understanding Customer Service Benchmarking

Understanding the ropes of customer service benchmarking can be your secret weapon in the quest for service excellence. As a...

John
John
December 12, 2023 ~ 5 min read
This is Customer Service Analytics Business

This is Customer Service Analytics

Solving problems and answering questions are not the only aspects of customer service in the modern age. It is an...

John
John
October 23, 2023 ~ 8 min read
This is Customer Experience Transformation Business

This is Customer Experience Transformation

Over the past decade, companies have enthusiastically embraced the importance of customer experience (CX) as a strategy. Long gone are...

John
John
October 4, 2023 ~ 4 min read
Process vs. Procedure: What they are and how they’re different Business

Process vs. Procedure: What they are and how they’re different

In the fie­ld of customer service manage­ment, it may initially appear that process and proce­dure are interchange­able terms. Howeve­r, it...

Stefan
Stefan
September 26, 2023 ~ 6 min read
Customer Service Management: The Essential Guide Business

Customer Service Management: The Essential Guide

Customer service is the foundation of any successful company. It plays a crucial role as the backbone of any succe­ssful...

Stefan
Stefan
August 17, 2023 ~ 10 min read
HelpSpace Nails Top Spot in GetApp's Business

HelpSpace Nails Top Spot in GetApp's "7 Top-Rated Help Desk Software"

Exciting news from HelpSpace! We've landed the top-rated position in GetApp's recent article, 7 Top-Rated Help Desk Software, scoring an...

John
John
August 3, 2023 ~ 1 min read