Business

Below you find all articles that belong to this category

Business

SaaS Customer Success: How to Achieve it to Ensure Long-term Success

As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...

Eva
Eva
March 24, 2023 ~ 17 min read
Business

Best SaaS Help Desk Software and Ticketing System

With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....

Stefan
Stefan
March 20, 2023 ~ 6 min read
Business

HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software

We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...

John
John
March 16, 2023 ~ 2 min read
Business

Distribution List vs. Shared Mailbox

When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...

Stefan
Stefan
February 10, 2023 ~ 7 min read
Business

11 Ways to Keeping the Pulse On Customer Satisfaction

Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...

Eva
Eva
December 21, 2022 ~ 13 min read
Business

8 traits of proactive customer service representatives

> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...

Stefan
Stefan
December 15, 2022 ~ 8 min read
Business

7 Steps to create your customer service philosophy

Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...

Stefan
Stefan
November 25, 2022 ~ 8 min read
Business

Customer Experience Specialist: What’s the Job Like?

Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...

Eva
Eva
November 25, 2022 ~ 7 min read
Business

5 Key Trends in Customer Relationship Marketing in 2023

In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2023...

Eva
Eva
November 17, 2022 ~ 6 min read
Business

Create the Best Knowledge Management Portal

Starting a business or your own company comes with its own set of struggles. It's not just about having the...

Eva
Eva
October 27, 2022 ~ 5 min read
Business

Customer Onboarding: 12 Underrated Ways to Outshine Your Competition

It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...

Eva
Eva
September 23, 2022 ~ 11 min read
Business

The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know

Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...

Eva
Eva
September 15, 2022 ~ 10 min read