The customer service department of a company can make or break the business. Customer service professionals represent a company directly...
Do you send out a “thank you for your purchase” email when a customer buys a product or service from...
If you are into customer services, you must've faced many customer complaints in your lifetime. Unfortunately, most of them are...
Despite the advances in technology, certain domains still haven't been able to forego the human touch, especially in customer engagement....
Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...
Damon Zahariades, the author of the book "The Art of Saying No," quotes, > "If you're constantly saying yes to...
Perhaps you take pride in your company's top-notch products. You may have spent thousands of dollars advertising your products and...
A major part of running and managing any business is responding to customer emails. Through emails, your customer can communicate...
Planning to increase your prices but too worried about customer backlash? Follow these steps to write a successful price increase...
In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2022...
Do you remember the first time you went for a job interview? The nervousness of uncertainty was real, "Will my...
Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...