Business

Below you find all articles that belong to this category

Business

7 Steps to create your customer service philosophy

Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...

Stefan
Stefan
November 25, 2022 ~ 8 min read
Business

5 Key Trends in Customer Relationship Marketing in 2023

In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2023...

Eva
Eva
November 17, 2022 ~ 6 min read
Business

Customer Experience Specialist: What’s the Job Like?

Businesses are concerned about customers more than ever. With an urge to thrive in a competitive business world and boost...

Eva
Eva
November 25, 2022 ~ 7 min read
Business

Create the Best Knowledge Management Portal

Starting a business or your own company comes with its own set of struggles. It's not just about having the...

Eva
Eva
October 27, 2022 ~ 5 min read
Business

Customer Onboarding: 12 Underrated Ways to Outshine Your Competition

It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...

Eva
Eva
September 23, 2022 ~ 11 min read
Business

The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know

Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...

Eva
Eva
September 15, 2022 ~ 10 min read
Business

What Should Your Complaint Management System Do and How To Get the Most Out of It

PwC Research shows that 80% of American customers believe knowledgeable help, convenience, and speed are integral elements of customer support....

Eva
Eva
September 9, 2022 ~ 7 min read
Business

20 Customer Success Strategies Your Business Should Use

Customer service is the key aspect that sets your business apart from competitors. Therefore, how they are dealt with during...

Eva
Eva
August 18, 2022 ~ 13 min read
Business

There are 15 Types of Customers: Explained

One of the fundamental lessons when dealing with customers is that every individual is unique. They don't have the same...

Eva
Eva
August 12, 2022 ~ 10 min read
Business

The Subtle Art of Setting Customer Expectations

Setting customer expectations right is an art, and it begins by keeping them realistic, doable, and customer-centric. Since it's all...

Eva
Eva
August 8, 2022 ~ 8 min read
Business

10 Powerful Tactics to Handle Angry Customers

Starting your day with an angry and enraged customer is never a pleasant feeling. But at some point, you have...

Eva
Eva
July 28, 2022 ~ 9 min read
Business

Customer Marketing for Improved Experience and Loyalty

Loyal customers are profitable for your business as they are 31% more likely to buy a new product or service,...

Eva
Eva
July 7, 2022 ~ 9 min read