Business

The customer service department of a company can make or break the business. Customer service professionals represent a company directly...

Eva

May 11, 2022 ~ 12 min read

Do you send out a “thank you for your purchase” email when a customer buys a product or service from...

Eva

April 28, 2022 ~ 9 min read

If you are into customer services, you must've faced many customer complaints in your lifetime. Unfortunately, most of them are...

John

March 24, 2022 ~ 10 min read

Despite the advances in technology, certain domains still haven't been able to forego the human touch, especially in customer engagement....

Eva

March 18, 2022 ~ 7 min read

Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...

Eva

March 9, 2022 ~ 10 min read

Damon Zahariades, the author of the book "The Art of Saying No," quotes, > "If you're constantly saying yes to...

Eva

March 2, 2022 ~ 6 min read

Perhaps you take pride in your company's top-notch products. You may have spent thousands of dollars advertising your products and...

Eva

February 25, 2022 ~ 10 min read

A major part of running and managing any business is responding to customer emails. Through emails, your customer can communicate...

Eva

February 10, 2022 ~ 15 min read

Planning to increase your prices but too worried about customer backlash? Follow these steps to write a successful price increase...

Eva

February 10, 2022 ~ 8 min read

In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2022...

Eva

December 7, 2021 ~ 7 min read

Do you remember the first time you went for a job interview? The nervousness of uncertainty was real, "Will my...

Eva

January 6, 2022 ~ 11 min read

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva

June 15, 2021 ~ 5 min read