People
Below you find all articles that belong to this category
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How to Perfect Your Customer Support With Automation And Personal Onboarding Support
While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...
People
The New Logo
HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...
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Support is a mindset
I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....
People
Ten Email Ideas for Your Customer Success Automation
For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...
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How to Deal With Demanding Customers and Handle Complaints Like a Pro
The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...
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How to Work Sustainably With Customer Support Requests
While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...
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When "I apologize for The Inconvenience" Isn't Enough to Retain an Upset Customer
Customer dealing is not a job for the faint-hearted. Click here to know what to do when “I apologize for...
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5 Key Trends in Customer Relationship Marketing in 2022
In recent years, Customer Relationship Management systems have evolved to become more than just tools for contact management. With 2022...
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7 Customer Service Tips to Impress New and Existing Customers
You might have burnt candles at both ends to create first-grade products and offer top-notch services to your customers. All...
People
SOP - Client Onboarding Process
Do you remember the first time you went for a job interview? The nervousness of uncertainty was real, "Will my...
