People

Competitive business environment asks for customer advocacy to build a loyal customer base and increase revenue. Here's everything to know...

Eva

January 27, 2022 ~ 10 min read

You might have burnt candles at both ends to create first-grade products and offer top-notch services to your customers. All...

Eva

December 16, 2021 ~ 12 min read

Customer dealing is not a job for the faint-hearted. Click here to know what to do when “I apologize for...

Eva

December 2, 2021 ~ 7 min read

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva

June 23, 2021 ~ 7 min read

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva

June 10, 2021 ~ 2 min read

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva

April 30, 2021 ~ 5 min read

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva

April 20, 2021 ~ 5 min read

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane

March 26, 2021 ~ 5 min read

I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....

Eva

August 17, 2020 ~ 3 min read