Business

Below you find all articles that belong to this category

Customer Service Management: The Essential Guide Business

Customer Service Management: The Essential Guide

Customer service is the foundation of any successful company. It plays a crucial role as the backbone of any succe­ssful...

Stefan
Stefan
August 17, 2023 ~ 10 min read
HelpSpace Nails Top Spot in GetApp's Business

HelpSpace Nails Top Spot in GetApp's "7 Top-Rated Help Desk Software"

Exciting news from HelpSpace! We've landed the top-rated position in GetApp's recent article, 7 Top-Rated Help Desk Software, scoring an...

John
John
August 3, 2023 ~ 1 min read
What is Service Request Management: The Essential Guide Business

What is Service Request Management: The Essential Guide

Unlocking the secrets of service request management can be a complex attempt. However, it is a vital component in maintaining...

Stefan
Stefan
August 3, 2023 ~ 6 min read
Customer Empathy Map Business

Customer Empathy Map

In order to better serve their customers, businesses must have a clear understanding of who they are. Unlocking customer insights...

Stefan
Stefan
July 27, 2023 ~ 11 min read
Service Desk vs. Help Desk – The Differences Business

Service Desk vs. Help Desk – The Differences

If you are seeking clarification on the differences between a service desk and a help desk, you have come to...

Stefan
Stefan
July 6, 2023 ~ 5 min read
How Can Customer Feedback Make Your Company Better? Business

How Can Customer Feedback Make Your Company Better?

They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...

Eva
Eva
June 30, 2023 ~ 15 min read
What is Customer Service Experience and Why It Matters Business

What is Customer Service Experience and Why It Matters

Consumers have a variety of options to consider as they navigate the marketplace. Thus, it is imperative that businesses go...

Stefan
Stefan
June 23, 2023 ~ 10 min read
How To Develop A Strong Customer Service Culture Business

How To Develop A Strong Customer Service Culture

To succeed in the business world, a robust customer service culture is a must. This is how you maintain healthy...

Stefan
Stefan
May 24, 2023 ~ 8 min read
Customer Service Quality Assurance: The Essential Guide Business

Customer Service Quality Assurance: The Essential Guide

Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...

Stefan
Stefan
May 5, 2023 ~ 10 min read
How to Build a High-performance Customer Service Team? Business

How to Build a High-performance Customer Service Team?

According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...

Eva
Eva
April 27, 2023 ~ 10 min read
What is Customer Stickiness, and How to Improve it to Benefit Your Business? Business

What is Customer Stickiness, and How to Improve it to Benefit Your Business?

In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....

Eva
Eva
April 20, 2023 ~ 12 min read
How to Write a Simple and Effective Thank You Note to Your Customers Business

How to Write a Simple and Effective Thank You Note to Your Customers

A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....

Stefan
Stefan
April 14, 2023 ~ 11 min read