Business
Below you find all articles that belong to this category
Business
Service Desk vs. Help Desk – The Differences
If you are seeking clarification on the differences between a service desk and a help desk, you have come to...
Business
How Can Customer Feedback Make Your Company Better?
They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...
Business
What is Customer Service Experience and Why It Matters
Consumers have a variety of options to consider as they navigate the marketplace. Thus, it is imperative that businesses go...
Business
How To Develop A Strong Customer Service Culture
To succeed in the business world, a robust customer service culture is a must. This is how you maintain healthy...
Business
Customer Service Quality Assurance: The Essential Guide
Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...
Business
How to Build a High-performance Customer Service Team?
According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...
Business
What is Customer Stickiness, and How to Improve it to Benefit Your Business?
In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....
Business
How to Write a Simple and Effective Thank You Note to Your Customers
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
Business
SaaS Customer Success: How to Achieve it to Ensure Long-term Success
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
Business
Best SaaS Help Desk Software and Ticketing System
With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....
Business
HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software
We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...
Business
Distribution List vs. Shared Mailbox
When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...
