Business

Setting customer expectations right is an art, and it begins by keeping them realistic, doable, and customer-centric. Since it's all...

Eva

August 8, 2022 ~ 8 min read

Starting your day with an angry and enraged customer is never a pleasant feeling. But at some point, you have...

Eva

July 28, 2022 ~ 9 min read

Loyal customers are profitable for your business as they are 31% more likely to buy a new product or service,...

Eva

July 7, 2022 ~ 9 min read

Price hikes are inevitable, whether you have a solely owned business, work in a multinational corporation, or are self-employed. Apart...

Eva

June 14, 2022 ~ 9 min read

Is your inbox filled with unread messages, and you don't have time to open them, let alone send an email...

Eva

June 3, 2022 ~ 7 min read

The customer service department of a company can make or break the business. Customer service professionals represent a company directly...

Eva

May 11, 2022 ~ 12 min read

Do you send out a “thank you for your purchase” email when a customer buys a product or service from...

Eva

April 28, 2022 ~ 9 min read

If you are into customer services, you must've faced many customer complaints in your lifetime. Unfortunately, most of them are...

Eva

March 24, 2022 ~ 10 min read

Despite the advances in technology, certain domains still haven't been able to forego the human touch, especially in customer engagement....

Eva

March 18, 2022 ~ 7 min read

Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...

Eva

March 9, 2022 ~ 10 min read

Damon Zahariades, the author of the book "The Art of Saying No," quotes, > "If you're constantly saying yes to...

Eva

March 2, 2022 ~ 6 min read

Perhaps you take pride in your company's top-notch products. You may have spent thousands of dollars advertising your products and...

Eva

February 25, 2022 ~ 10 min read