HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
How to Develop a Customer Support Knowledge Base
1. Introduction Importance of a Knowledge Base in Customer Support In today’s digital world, customers expect quick and easy access...
Business
The Synergy Between Customer Success and Customer Support
1. Introduction Overview of Customer Success and Customer Support Have you ever wondered what truly sets successful SaaS companies apart...
Business
What is SaaS customer support?
Navigating the world of software as a service (SaaS) can be both exhilarating and challenging. As entrepreneurs and businesses dive...
Business
The Starter Guide To Customer Orientation
Customer focus is crucial for business success, driving growth and strong customer relationships. It is a comprehensive mindset that pervades...
Business
Customer Lifecycle Management: The Essential Guide
In today's rapidly evolving business environment, mastering the intricacies of customer lifecycle management is paramount for ensuring continuous success. As...
Tech
The 10 Best Customer Support Software for Small and Medium Business in 2024
In the fast-paced world of small and medium-sized businesses (SMBs), providing top-notch customer support isn't just an option—it's a necessity....
Business
What is customer enablement?
In the fast-paced and competitive landscape of modern business, customer satisfaction is no longer just a desirable goal; it's a...
Business
What is a customer success manager?
In the rapidly evolving landscape of modern business, where customer satisfaction is paramount, the central role of the Customer Success...
Tech
Install ZWIFT COG & CLICK on existing Wahoo Kickr Core v5
When I saw the ZWIFT COG + CLICK UPGRADE KITI directly asked myself if I can install it on my...
Success Stories
Success Story: GalloVerde optimiert den Supportprozess mit HelpSpace
GalloVerde – Ihr Partner für maßgeschneiderte IT-Lösungen GalloVerde, ein angesehenes IT-Unternehmen mit Sitz in Dreieich, Deutschland, wurde im Jahr 2014...
Business
ACV vs. ARR
In the vast and ever-evolving landscape of Software as a Service (SaaS), navigating through the myriad of acronyms can feel...
Business
What is Knowledge-Centered Service?
In a rapidly evolving landscape of customer interactions, where information is power, the traditional notion of relying on static knowledge...
