HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
How to Write a Simple and Effective Thank You Note to Your Customers
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
Tech
Laravel - How to split and load additional JSON translation files on certain routes only?
If your Laravel application has to deal with a huge amount of translations, it can be very helpful to split...
Business
SaaS Customer Success: How to Achieve it to Ensure Long-term Success
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
Tech
Create a Simple App Status Indicator Using Oh Dear!
Having a status page is kind of mandatory these days and luckily, there are a bunch of good services out...
Business
Best SaaS Help Desk Software and Ticketing System
With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....
Business
HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software
We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...
Business
Distribution List vs. Shared Mailbox
When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...
Tech
Integrate HelpSpace in Your Laravel App
The Laracon.eu conference took place in Lisbon, Portugal from January 26th to 27th, 2023. This event is a must-attend for...
Business
7 Surprisingly Effective Customer Retention Strategies
As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
Business
11 Ways to Keeping the Pulse On Customer Satisfaction
Did you know that increasing customer retention by only 5% can increase your profit by around 25-30%? However, dissatisfied customers...
Business
8 traits of proactive customer service representatives
> "We see our customers as invited guests to a party, and we are the hosts. It’s our job every...
Business
7 Steps to create your customer service philosophy
Most likely, you've heard it all before; > "The customer is always right." > "Don't forget to smile." But what...
