HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

Knowledge (Base) is Power Business

Knowledge (Base) is Power

Some experts might say this is a ‘knowledge economy’ that we’re living in. Having a collection of well-organized and well-written...

Eva
Eva
August 12, 2021 ~ 5 min read
HelpSpace vs. Front Business

HelpSpace vs. Front

Around 68% of the customers say they’re willing to pay more if a brand offers them good customer service. While...

Eva
Eva
August 9, 2021 ~ 5 min read
HelpSpace for Marketing Agencies Business

HelpSpace for Marketing Agencies

Customer service is an integral part of the success of any business, but it's even more imperative in the marketing...

Eva
Eva
July 23, 2021 ~ 5 min read
HelpSpace vs. Help Scout Business

HelpSpace vs. Help Scout

Are you struggling to keep up with customer requests from different channels? Or does the customer support team have no...

Eva
Eva
July 21, 2021 ~ 5 min read
How to Perfect Your Customer Support With Automation And Personal Onboarding Support People

How to Perfect Your Customer Support With Automation And Personal Onboarding Support

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva
Eva
June 23, 2021 ~ 7 min read
HelpSpace for IT Companies Business

HelpSpace for IT Companies

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva
Eva
June 15, 2021 ~ 5 min read
The New Logo People

The New Logo

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva
Eva
June 10, 2021 ~ 2 min read
What about website analytics? Tech

What about website analytics?

A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan Dreßler
Stefan Dreßler
May 2, 2021 ~ 1 min read
How to Work Sustainably With Customer Support Requests People

How to Work Sustainably With Customer Support Requests

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva
Eva
April 30, 2021 ~ 5 min read
How to Deal With Demanding Customers and Handle Complaints Like a Pro People

How to Deal With Demanding Customers and Handle Complaints Like a Pro

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva
Eva
April 20, 2021 ~ 5 min read
Ten Email Ideas for Your Customer Success Automation People

Ten Email Ideas for Your Customer Success Automation

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane
Jane
March 26, 2021 ~ 5 min read
Vue-Router - Dynamic Nested Routes Tech

Vue-Router - Dynamic Nested Routes

Why would you use Vue-Router in your Vue project? Vue-Router provides you with a great way to define and organize...

Janis Kelemen
Janis Kelemen
January 4, 2021 ~ 3 min read