HelpSpace Blog

Some experts might say this is a ‘knowledge economy’ that we’re living in. Having a collection of well-organized and well-written...

Eva

August 12, 2021 ~ 5 min read

Around 68% of the customers say they’re willing to pay more if a brand offers them good customer service. While...

Eva

August 9, 2021 ~ 5 min read

Customer service is an integral part of the success of any business, but it's even more imperative in the marketing...

Eva

July 23, 2021 ~ 5 min read

Are you struggling to keep up with customer requests from different channels? Or does the customer support team have no...

Eva

July 21, 2021 ~ 5 min read

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva

June 23, 2021 ~ 7 min read

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva

June 15, 2021 ~ 5 min read

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva

June 10, 2021 ~ 2 min read

A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan Dreßler

May 2, 2021 ~ 1 min read

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva

April 30, 2021 ~ 5 min read

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva

April 20, 2021 ~ 5 min read

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane

March 26, 2021 ~ 5 min read

Why would you use Vue-Router in your Vue project? Vue-Router provides you with a great way to define and organize...

Janis Kelemen

January 4, 2021 ~ 3 min read