HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

SOP - Client Onboarding Process Business

SOP - Client Onboarding Process

Do you remember the first time you went for a job interview? The nervousness of uncertainty was real, - “Will...

Eva
Eva
January 6, 2022 ~ 12 min read
7 Customer Service Tips to Impress New and Existing Customers People

7 Customer Service Tips to Impress New and Existing Customers

You might have burnt candles at both ends to create first-grade products and offer top-notch services to your customers. All...

Eva
Eva
December 16, 2021 ~ 12 min read
When People

When "I apologize for The Inconvenience" Isn't Enough to Retain an Upset Customer

Customer dealing is not a job for the faint-hearted. Click here to know what to do when “I apologize for...

Eva
Eva
December 2, 2021 ~ 7 min read
HelpSpace vs. Intercom Business

HelpSpace vs. Intercom

In today's time, keeping your customers happy is one of the most imperative business practices. Fortunately, customer support tools make...

Eva
Eva
August 12, 2021 ~ 6 min read
Knowledge (Base) is Power Business

Knowledge (Base) is Power

Some experts might say this is a ‘knowledge economy’ that we’re living in. Having a collection of well-organized and well-written...

Eva
Eva
August 12, 2021 ~ 5 min read
HelpSpace vs. Front Business

HelpSpace vs. Front

Around 68% of the customers say they’re willing to pay more if a brand offers them good customer service. While...

Eva
Eva
August 9, 2021 ~ 5 min read
HelpSpace for Marketing Agencies Business

HelpSpace for Marketing Agencies

Customer service is an integral part of the success of any business, but it's even more imperative in the marketing...

Eva
Eva
July 23, 2021 ~ 5 min read
HelpSpace vs. Help Scout Business

HelpSpace vs. Help Scout

Are you struggling to keep up with customer requests from different channels? Or does the customer support team have no...

Eva
Eva
July 21, 2021 ~ 5 min read
How to Perfect Your Customer Support With Automation And Personal Onboarding Support People

How to Perfect Your Customer Support With Automation And Personal Onboarding Support

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva
Eva
June 23, 2021 ~ 7 min read
HelpSpace for IT Companies Business

HelpSpace for IT Companies

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva
Eva
June 15, 2021 ~ 5 min read
The New Logo People

The New Logo

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva
Eva
June 10, 2021 ~ 2 min read
What about website analytics? Tech

What about website analytics?

A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan Dreßler
Stefan Dreßler
May 2, 2021 ~ 1 min read