The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...
The customer service department of a company can make or break the business. Customer service professionals represent a company directly...
They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...
In the field of customer service management, it may initially appear that process and procedure are interchangeable terms. However, it...
A significant part of running and managing any business is responding to customer emails. Through emails, your customer can communicate...
1. Introduction: When Complexity Kills Customer Service Many support teams don’t realize it right away—but their helpdesk system might be...