Over the past decade, companies have enthusiastically embraced the importance of customer experience (CX) as a strategy. Long gone are...
Starting your day with an angry and enraged customer is never a pleasant feeling. But at some point, you have...
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
In today's fast-paced customer service environment, it is essential to understand the jargon and acronyms that are used. From CX...
I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....
In the field of customer service management, it may initially appear that process and procedure are interchangeable terms. However, it...