1. Introduction: More Tickets, Less Time – Still Better Support? Yes. Small support teams are under pressure: more incoming requests,...
Understanding the ropes of customer service benchmarking can be your secret weapon in the quest for service excellence. As a...
The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...
If you are into customer services, you must've faced many customer complaints in your lifetime. Unfortunately, most of them are...
Customer focus is crucial for business success, driving growth and strong customer relationships. It is a comprehensive mindset that pervades...
SetApp is a comprehensive software subscription for macOS and iOS, offering access to a curated collection of high-quality apps. For...