In today's fast-paced customer service environment, it is essential to understand the jargon and acronyms that are used. From CX...
More Context, Less Effort—How Custom Fields Make Your Support Workflow Smoother Sometimes, it’s the little things that make the biggest...
Loyal customers are profitable for your business as they are 31% more likely to buy a new product or service,...
As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
1. Introduction: Big Impact with a Small Team When you're running a small support team, every minute counts. There's no...
1. Einleitung In einer zunehmend digitalisierten Welt spielt der Schutz personenbezogener Daten eine immer wichtigere Rolle. Unternehmen sind heute mehr...