This article shows how to migrate a fresh database once before testing starts, and how to run tests automatically before...
Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...
Accessibility isn’t just a nice-to-have anymore. With Germany’s new Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG) taking effect on June 28,...
I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....
More Context, Less Effort—How Custom Fields Make Your Support Workflow Smoother Sometimes, it’s the little things that make the biggest...
1. Introduction: More Tickets, Less Time – Still Better Support? Yes. Small support teams are under pressure: more incoming requests,...