As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...
I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...
Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...
More Context, Less Effort—How Custom Fields Make Your Support Workflow Smoother Sometimes, it’s the little things that make the biggest...