Welcome to the HelpSpace Blog

Business

HelpSpace for IT Companies

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva
Eva
June 15, 2021 ~ 5 min read
People

The New Logo

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva
Eva
June 10, 2021 ~ 2 min read
People

How to Work Sustainably With Customer Support Requests

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva
Eva
April 30, 2021 ~ 5 min read
People

How to Deal With Demanding Customers and Handle Complaints Like a Pro

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva
Eva
April 20, 2021 ~ 5 min read
People

Ten Email Ideas for Your Customer Success Automation

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane
Jane
March 26, 2021 ~ 5 min read
Tech

What about website analytics?

A while ago we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan
Stefan
November 1, 2020 ~ 1 min read