HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

The Human Touch in Automated Customer Support Business

The Human Touch in Automated Customer Support

1. Introduction The Growing Role of Automation in Customer Support In the fast-paced world of IT, customer support has become...

John Ibrügger
John Ibrügger
December 3, 2024 ~ 5 min read
Success Story: FruchtBar setzt auf HelpSpace für optimierten Kundensupport Success Stories

Success Story: FruchtBar setzt auf HelpSpace für optimierten Kundensupport

Über FruchtBar und die Herausforderungen im Kundenservice FruchtBar begeistert Kinder und Eltern gleichermaßen mit Quetschies und Snacks aus 100 %...

John Ibrügger
John Ibrügger
November 11, 2024 ~ 2 min read
Preparing Your Customer Support Team for Black Friday: Strategies for SaaS Companies Business

Preparing Your Customer Support Team for Black Friday: Strategies for SaaS Companies

1. Introduction As the biggest shopping event of the year, Black Friday poses unique challenges—and opportunities—for SaaS companies. While traditionally...

John Ibrügger
John Ibrügger
November 1, 2024 ~ 16 min read
Preparing Your Customer Support Team for Black Friday: Strategies for eCommerce Companies Business

Preparing Your Customer Support Team for Black Friday: Strategies for eCommerce Companies

1. Introduction For eCommerce companies, Black Friday is a defining moment, often setting the tone for the rest of the...

John Ibrügger
John Ibrügger
October 31, 2024 ~ 15 min read
HelpSpace und Datenschutz Business

HelpSpace und Datenschutz

1. Einleitung In einer zunehmend digitalisierten Welt spielt der Schutz personenbezogener Daten eine immer wichtigere Rolle. Unternehmen sind heute mehr...

John Ibrügger
John Ibrügger
September 5, 2024 ~ 5 min read
How to Develop a Customer Support Knowledge Base Business

How to Develop a Customer Support Knowledge Base

1. Introduction Importance of a Knowledge Base in Customer Support In today’s digital world, customers expect quick and easy access...

John Ibrügger
John Ibrügger
September 4, 2024 ~ 21 min read
The Synergy Between Customer Success and Customer Support Business

The Synergy Between Customer Success and Customer Support

1. Introduction Overview of Customer Success and Customer Support Have you ever wondered what truly sets successful SaaS companies apart...

John Ibrügger
John Ibrügger
August 29, 2024 ~ 15 min read
What is SaaS customer support? Business

What is SaaS customer support?

Navigating the world of software as a service (SaaS) can be both exhilarating and challenging. As entrepreneurs and businesses dive...

John Ibrügger
John Ibrügger
May 6, 2024 ~ 9 min read
The Starter Guide To Customer Orientation Business

The Starter Guide To Customer Orientation

Customer focus is crucial for business success, driving growth and strong customer relationships. It is a comprehensive mindset that pervades...

John Ibrügger
John Ibrügger
April 22, 2024 ~ 9 min read
Customer Lifecycle Management: The Essential Guide Business

Customer Lifecycle Management: The Essential Guide

In today's rapidly evolving business environment, mastering the intricacies of customer lifecycle management is paramount for ensuring continuous success. As...

John Ibrügger
John Ibrügger
March 21, 2024 ~ 6 min read
The 10 Best Customer Support Software for Small and Medium Business in 2024 Tech

The 10 Best Customer Support Software for Small and Medium Business in 2024

In the fast-paced world of small and medium-sized businesses (SMBs), providing top-notch customer support isn't just an option—it's a necessity....

John Ibrügger
John Ibrügger
March 5, 2024 ~ 10 min read
What is customer enablement? Business

What is customer enablement?

In the fast-paced and competitive landscape of modern business, customer satisfaction is no longer just a desirable goal; it's a...

John Ibrügger
John Ibrügger
February 29, 2024 ~ 7 min read