The customer service department of a company can make or break the business. Customer service professionals represent a company directly...
Do you send out a “thank you for your purchase” email when a customer buys a product or service from...
If you are into customer services, you must've faced many customer complaints in your lifetime. Unfortunately, most of them are...
Despite the advances in technology, certain domains still haven't been able to forego the human touch, especially in customer engagement....
Businesses are keenly trying to keep up with customers' changing demands and requirements in today's world. But, what choice do...
Damon Zahariades, the author of the book "The Art of Saying No," quotes, > "If you're constantly saying yes to...