Welcome to the HelpSpace Blog

Did you know businesses worldwide lose around $75 billion every year due to poor customer support? That’s true for SaaS...

Eva

June 15, 2021 ~ 5 min read

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva

June 10, 2021 ~ 2 min read

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva

April 30, 2021 ~ 5 min read

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva

April 20, 2021 ~ 5 min read

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane

March 26, 2021 ~ 5 min read

A while ago we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...

Stefan

November 1, 2020 ~ 1 min read