HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

What is a customer success manager? Business

What is a customer success manager?

In the rapidly evolving landscape of modern business, where customer satisfaction is paramount, the central role of the Customer Success...

John
John
February 22, 2024 ~ 8 min read
Install ZWIFT COG & CLICK on existing Wahoo Kickr Core v5 Tech

Install ZWIFT COG & CLICK on existing Wahoo Kickr Core v5

When I saw the ZWIFT COG + CLICK UPGRADE KITI directly asked myself if I can install it on my...

Eva
Eva
February 14, 2024 ~ 1 min read
Success Story: GalloVerde optimiert den Supportprozess mit HelpSpace Success Stories

Success Story: GalloVerde optimiert den Supportprozess mit HelpSpace

GalloVerde – Ihr Partner für maßgeschneiderte IT-Lösungen GalloVerde, ein angesehenes IT-Unternehmen mit Sitz in Dreieich, Deutschland, wurde im Jahr 2014...

John
John
February 13, 2024 ~ 1 min read
ACV vs. ARR Business

ACV vs. ARR

In the vast and ever-evolving landscape of Software as a Service (SaaS), navigating through the myriad of acronyms can feel...

John
John
February 5, 2024 ~ 6 min read
What is Knowledge-Centered Service? Business

What is Knowledge-Centered Service?

In a rapidly evolving landscape of customer interactions, where information is power, the traditional notion of relying on static knowledge...

John
John
January 30, 2024 ~ 11 min read
The Most Valuable Customer Service Standards To Strive For Business

The Most Valuable Customer Service Standards To Strive For

In the realm of customer service, excellence isn’t just a goal—it’s a necessity. As someone who knows the ins and...

John
John
January 18, 2024 ~ 11 min read
Inbound Call Center Services – An Introductory Guide Business

Inbound Call Center Services – An Introductory Guide

Engaging with customers stands as the cornerstone of any thriving business. In today's competitive landscape, where customer satisfaction reigns supreme,...

John
John
January 8, 2024 ~ 7 min read
15 of the most popular customer service acronyms Business

15 of the most popular customer service acronyms

In today's fast-paced customer service environment, it is essential to understand the jargon and acronyms that are used. From CX...

John
John
December 19, 2023 ~ 9 min read
From Complexity to Simplicity: HelpSpace's Mailcoach Newsletter Experience Success Stories

From Complexity to Simplicity: HelpSpace's Mailcoach Newsletter Experience

Our journey with Mailcoach began one year ago when we sought a better solution to send our newsletters. Previously, we...

John
John
December 13, 2023 ~ 1 min read
Understanding Customer Service Benchmarking Business

Understanding Customer Service Benchmarking

Understanding the ropes of customer service benchmarking can be your secret weapon in the quest for service excellence. As a...

John
John
December 12, 2023 ~ 5 min read
This is Customer Service Analytics Business

This is Customer Service Analytics

Solving problems and answering questions are not the only aspects of customer service in the modern age. It is an...

John
John
October 23, 2023 ~ 8 min read
This is Customer Experience Transformation Business

This is Customer Experience Transformation

Over the past decade, companies have enthusiastically embraced the importance of customer experience (CX) as a strategy. Long gone are...

John
John
October 4, 2023 ~ 4 min read