HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
Customer Empathy Map
In order to better serve their customers, businesses must have a clear understanding of who they are. Unlocking customer insights...
Business
Service Desk vs. Help Desk – The Differences
If you are seeking clarification on the differences between a service desk and a help desk, you have come to...
Business
How Can Customer Feedback Make Your Company Better?
They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...
Business
What is Customer Service Experience and Why It Matters
Consumers have a variety of options to consider as they navigate the marketplace. Thus, it is imperative that businesses go...
Tech
All You Need to Know About Planning Poker
Planning Poker is a modern method for relative workload estimation in agile software development. This article will give you an...
Business
How To Develop A Strong Customer Service Culture
To succeed in the business world, a robust customer service culture is a must. This is how you maintain healthy...
Business
Customer Service Quality Assurance: The Essential Guide
Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...
Business
How to Build a High-performance Customer Service Team?
According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...
Business
What is Customer Stickiness, and How to Improve it to Benefit Your Business?
In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....
Business
How to Write a Simple and Effective Thank You Note to Your Customers
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
Tech
Laravel - How to split and load additional JSON translation files on certain routes only?
If your Laravel application has to deal with a huge amount of translations, it can be very helpful to split...
Business
SaaS Customer Success: How to Achieve it to Ensure Long-term Success
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
