HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Tech
All You Need to Know About Planning Poker
Planning Poker is a modern method for relative workload estimation in agile software development. This article will give you an...
Business
How To Develop A Strong Customer Service Culture
To succeed in the business world, a robust customer service culture is a must. This is how you maintain healthy...
Business
Customer Service Quality Assurance: The Essential Guide
Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...
Business
How to Build a High-performance Customer Service Team?
According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...
Business
What is Customer Stickiness, and How to Improve it to Benefit Your Business?
In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....
Business
How to Write a Simple and Effective Thank You Note to Your Customers
A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....
Tech
Laravel - How to split and load additional JSON translation files on certain routes only?
If your Laravel application has to deal with a huge amount of translations, it can be very helpful to split...
Business
SaaS Customer Success: How to Achieve it to Ensure Long-term Success
As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...
Tech
Create a Simple App Status Indicator Using Oh Dear!
Having a status page is kind of mandatory these days and luckily, there are a bunch of good services out...
Business
Best SaaS Help Desk Software and Ticketing System
With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....
Business
HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software
We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...
Business
Distribution List vs. Shared Mailbox
When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...
