HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
Customer Onboarding: 12 Underrated Ways to Outshine Your Competition
It is natural to have an "aha!" moment when a customer signs up for your product or service. But does...
Business
The Complete List of the Top 13 Customer Service KPIs and Metrics that Every Customer Representative Should Know
Warren Buffet quotes, "It takes 20 years to build a reputation and five minutes to ruin it." The quote effectively...
Business
What Should Your Complaint Management System Do and How To Get the Most Out of It
PwC Research shows that 80% of American customers believe knowledgeable help, convenience, and speed are integral elements of customer support....
Business
20 Customer Success Strategies Your Business Should Use
Customer service is the key aspect that sets your business apart from competitors. Therefore, how they are dealt with during...
Business
There are 15 Types of Customers: Explained
One of the fundamental lessons when dealing with customers is that every individual is unique. They don't have the same...
Business
The Subtle Art of Setting Customer Expectations
Setting customer expectations right is an art, and it begins by keeping them realistic, doable, and customer-centric. Since it's all...
Business
10 Powerful Tactics to Handle Angry Customers
Starting your day with an angry and enraged customer is never a pleasant feeling. But at some point, you have...
Business
Customer Marketing for Improved Experience and Loyalty
Loyal customers are profitable for your business as they are 31% more likely to buy a new product or service,...
Business
Don't Waste Time Writing a Price Increase Letter. Follow This Checklist.
Price hikes are inevitable, whether you have a solely owned business, work in a multinational corporation, or are self-employed. Apart...
Business
Introducing the Ultimate List of Auto Email Reply Templates
Is your inbox filled with unread messages, and you don't have time to open them, let alone send an email...
Business
Customer Service: 20 Skills You Can Master
The customer service department of a company can make or break the business. Customer service professionals represent a company directly...
Business
The Only "Thank You for Your Purchase" Email Templates You'll Ever Need
Do you send out a “thank you for your purchase” email when a customer buys a product or service from...
