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People

How to Deal With Demanding Customers and Handle Complaints Like a Pro

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva
Eva
April 20, 2021 ~ 5 min read
People

Ten Email Ideas for Your Customer Success Automation

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane
Jane
March 26, 2021 ~ 5 min read
Tech

Vue-Router - Dynamic Nested Routes

Why would you use Vue-Router in your Vue project? Vue-Router provides you with a great way to define and organize...

Janis
Janis
January 4, 2021 ~ 3 min read
People

Support is a mindset

I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....

Eva
Eva
August 17, 2020 ~ 3 min read
Tech

Fresh database once before testing starts

This article shows how to migrate a fresh database once before testing starts, and how to run tests automatically before...

Stefan Dreßler
Stefan Dreßler
February 3, 2020 ~ 2 min read