HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

How to Work Sustainably With Customer Support Requests People

How to Work Sustainably With Customer Support Requests

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva
Eva
April 30, 2021 ~ 5 min read
How to Deal With Demanding Customers and Handle Complaints Like a Pro People

How to Deal With Demanding Customers and Handle Complaints Like a Pro

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva
Eva
April 20, 2021 ~ 5 min read
Ten Email Ideas for Your Customer Success Automation People

Ten Email Ideas for Your Customer Success Automation

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane
Jane
March 26, 2021 ~ 5 min read
Vue-Router - Dynamic Nested Routes Tech

Vue-Router - Dynamic Nested Routes

Why would you use Vue-Router in your Vue project? Vue-Router provides you with a great way to define and organize...

Janis Kelemen
Janis Kelemen
January 4, 2021 ~ 3 min read
Support is a mindset People

Support is a mindset

I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....

Eva
Eva
August 17, 2020 ~ 3 min read
Fresh database once before testing starts Tech

Fresh database once before testing starts

This article shows how to migrate a fresh database once before testing starts, and how to run tests automatically before...

Stefan Dreßler
Stefan Dreßler
February 3, 2020 ~ 2 min read