If you are seeking clarification on the differences between a service desk and a help desk, you have come to...
They say, "Customer is King," and that's completely right. According to Forbes, customer-centric companies are almost 60% more successful than...
Accessibility isn’t just a nice-to-have anymore. With Germany’s new Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG) taking effect on June 28,...
In the field of customer service management, it may initially appear that process and procedure are interchangeable terms. However, it...
Damon Zahariades, the author of the book "The Art of Saying No," quotes, > "If you're constantly saying yes to...
In the fast-paced world of small and medium-sized businesses (SMBs), providing top-notch customer support isn't just an option—it's a necessity....