Summer tends to slow things down. Customers are on vacation, internal projects are paused, and your ticket volume likely dips....
In the fast-paced world of small and medium-sized businesses (SMBs), providing top-notch customer support isn't just an option—it's a necessity....
A while ago, we were brainstorming about website analytics. How many visitors are on our website? Where are they coming...
In today's rapidly evolving business environment, mastering the intricacies of customer lifecycle management is paramount for ensuring continuous success. As...
1. Introduction Customer support has evolved significantly recently. As more companies expand globally, they serve customers who speak different languages....
Our journey with Mailcoach began one year ago when we sought a better solution to send our newsletters. Previously, we...