HelpSpace Blog
Best practices for support, case studies, technical tutorials and much more
Business
How to Prepare Your Helpdesk for the Vacation Season
Summer means vacation—also for your support team. And while time off is essential and well deserved, it can put your...
People
Accessibility in Customer Support: What the New German Law Means—and Why It Matters Now
Accessibility isn’t just a nice-to-have anymore. With Germany’s new Accessibility Reinforcement Act (Barrierefreiheitsstärkungsgesetz – BFSG) taking effect on June 28,...
Business
How Tags, Automations, and Workflows Can Cut Your Support Time in Half
1. Introduction: More Tickets, Less Time – Still Better Support? Yes. Small support teams are under pressure: more incoming requests,...
Business
Why a Simple Helpdesk System Can Double Your Customer Satisfaction
1. Introduction: When Complexity Kills Customer Service Many support teams don’t realize it right away—but their helpdesk system might be...
Business
5 Support Processes That Instantly Make Small Teams More Efficient
1. Introduction: Big Impact with a Small Team When you're running a small support team, every minute counts. There's no...
Business
Customer Support Strategies for Startups: Getting It Right from the Start
Starting a new business is an exciting journey, but it comes with its own set of challenges. One of the...
Business
Multilingual Knowledge Base: Why It’s Essential for Global Customer Support
1. Introduction Customer support has evolved significantly recently. As more companies expand globally, they serve customers who speak different languages....
People
Gemeinsam Höhen erklimmen: Das Taunustaler Xmas Höhenmeter Battle 2024
Zwischen Weihnachten und Silvester 2024 zeigten 160 Sportbegeisterte, was wahre Solidarität bedeutet. Beim Taunustaler Xmas Höhenmeter Battle wurden in nur...
People
Thank You for an Amazing 2024!
To all our customers, partners, and supporters: thank you! 2024 was filled with challenges, inspiration, and shared success. Your trust...
Business
The Future of Customer Support in SaaS: Trends to Watch in 2025 and Beyond
1. Introduction The landscape of customer support in SaaS is undergoing a profound transformation. With the rapid pace of technological...
Business
The Human Touch in Automated Customer Support
1. Introduction The Growing Role of Automation in Customer Support In the fast-paced world of IT, customer support has become...
Success Stories
Success Story: FruchtBar setzt auf HelpSpace für optimierten Kundensupport
Über FruchtBar und die Herausforderungen im Kundenservice FruchtBar begeistert Kinder und Eltern gleichermaßen mit Quetschies und Snacks aus 100 %...
