HelpSpace Blog

Best practices for support, case studies, technical tutorials and much more

Customer Service Quality Assurance: The Essential Guide Business

Customer Service Quality Assurance: The Essential Guide

Achieving quality customer service is no easy feat, yet it is crucial for businesses to thrive. The backbone of any...

Stefan
Stefan
May 5, 2023 ~ 10 min read
How to Build a High-performance Customer Service Team? Business

How to Build a High-performance Customer Service Team?

According to a report, more than 65% of consumers today have higher customer service expectations than five years ago. Almost...

Eva
Eva
April 27, 2023 ~ 10 min read
What is Customer Stickiness, and How to Improve it to Benefit Your Business? Business

What is Customer Stickiness, and How to Improve it to Benefit Your Business?

In this article, we'll explore eight ways that incorporate customer stickiness into your business practices and ultimately benefit your business....

Eva
Eva
April 20, 2023 ~ 12 min read
How to Write a Simple and Effective Thank You Note to Your Customers Business

How to Write a Simple and Effective Thank You Note to Your Customers

A high-value customer deserves extra special attention, so it’s important to craft a thoughtful message when sending a thank you....

Stefan
Stefan
April 14, 2023 ~ 11 min read
Laravel - How to split and load additional JSON translation files on certain routes only? Tech

Laravel - How to split and load additional JSON translation files on certain routes only?

If your Laravel application has to deal with a huge amount of translations, it can be very helpful to split...

Stefan
Stefan
March 31, 2023 ~ 1 min read
SaaS Customer Success: How to Achieve it to Ensure Long-term Success Business

SaaS Customer Success: How to Achieve it to Ensure Long-term Success

As a SaaS customer success specialist, you’re probably juggling a lot. With so many ideas to expand and grow and...

Eva
Eva
March 24, 2023 ~ 17 min read
Create a Simple App Status Indicator Using Oh Dear! Tech

Create a Simple App Status Indicator Using Oh Dear!

Having a status page is kind of mandatory these days and luckily, there are a bunch of good services out...

Janis
Janis
March 23, 2023 ~ 1 min read
Best SaaS Help Desk Software and Ticketing System Business

Best SaaS Help Desk Software and Ticketing System

With the rise of cloud-based software as a service solution (SaaS), there are now plenty of options to choose from....

Stefan
Stefan
March 20, 2023 ~ 6 min read
HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software Business

HelpSpace Recognized as One of the Top Product In Capterra’s Pricing Value Report For Help Desk Software

We are excited to share that HelpSpace has been featured in the Capterra Value Report, a comprehensive price comparison guide...

John
John
March 16, 2023 ~ 2 min read
Distribution List vs. Shared Mailbox Business

Distribution List vs. Shared Mailbox

When it comes to communication and collaboration tools, it can be difficult to decide which one is right for your...

Stefan
Stefan
February 10, 2023 ~ 7 min read
Integrate HelpSpace in Your Laravel App Tech

Integrate HelpSpace in Your Laravel App

The Laracon.eu conference took place in Lisbon, Portugal from January 26th to 27th, 2023. This event is a must-attend for...

John
John
January 27, 2023 ~ 1 min read
7 Surprisingly Effective Customer Retention Strategies Business

7 Surprisingly Effective Customer Retention Strategies

As the economic crisis looms over our heads, it shouldn't come as a surprise that 23% of buyers plan to...

Eva
Eva
January 27, 2023 ~ 14 min read