People

Below you find all articles that belong to this category

People

How to Perfect Your Customer Support With Automation And Personal Onboarding Support

While it may seem like everything is gradually getting automated around us, humans still crave a personal connection. That’s why...

Eva
Eva
June 23, 2021 ~ 7 min read
People

The New Logo

HelpSpace has grown a lot since the first customer. Many new features were added, but more importantly, many customers came...

Eva
Eva
June 10, 2021 ~ 2 min read
People

Support is a mindset

I have been working on customer support for many years and I dealt with disgruntled customers on a regular basis....

Eva
Eva
August 17, 2020 ~ 3 min read
People

Ten Email Ideas for Your Customer Success Automation

For many SaaS companies, mastering customer success can be challenging. Founders lack the resources, and rarely have dedicated customer success...

Jane
Jane
March 26, 2021 ~ 5 min read
People

How to Deal With Demanding Customers and Handle Complaints Like a Pro

The Japanese say "customer is God", and the adage is true in the rest of the world too. But what...

Eva
Eva
April 20, 2021 ~ 5 min read
People

How to Work Sustainably With Customer Support Requests

While some businesses regard customer support as the way their representatives talk to the customers, the overall scope is actually...

Eva
Eva
April 30, 2021 ~ 5 min read